The following booking conditions, together with all information relating to your chosen holiday contained in our brochure, form the basis of your contract with Contours Walking Holidays Ltd trading as Contours Walking Holidays. Please read them carefully as they set out our respective rights and obligations.
1 Booking and payment
Please complete the booking form and either fax it to us at + 44 (0) 1629 821901 or mail it to Contours Walking Holidays, Barton House, 21 North End, Wirksworth, DE4 4FG, United Kingdom with a deposit of £90 per person per holiday or full payment if the booking is being made within six weeks of commencement of the holiday. You can also book by telephone by calling + 44 (0) 1629 821900, office open Monday to Saturday 9:00 AM to 5:30 PM. Alternatively, visit our website www.contours.co.uk to book online.
Payments may be made by credit card (Mastercard, Eurocard, Visa or Amex), debit card (Maestro/Switch, Delta, Solo, Electron or JCB) or cheque (made payable to ‘Contours Walking Holidays’).
On receipt of your booking form and deposit, we will send you an acknowledgement of your booking and an invoice for the balance. The balance must reach us at least six weeks before the start of your holiday. The date on which the final balance of your holiday is due is shown on the invoice. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply a late payment fee of £40 per person to cover the extra administrative costs of rebooking your tour. Late Payment will also delay your tour pack.
In accordance with 'The Package Travel, Package Holidays and Package Tours Regulations 1992', all passengers booking with Contours Walking Holidays Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Contours Walking Holidays Ltd. A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking (you will receive the serial number of the certificate(s) in your booking confirmation: the certificate(s) will be included in your tour pack). This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.
Your tour pack will be sent to you approximately four weeks before the start of your holiday
2 If you change your booking
If you wish to make any changes to your booking prior to the due date for final payment, we will do our utmost to help, subject to an administrative charge of £40 per person. Alterations after this date will be treated as a cancellation of the original holiday and a new booking for a different holiday, and the charges set out in paragraph 3 will apply. Any alterations you wish to make to your booking must be notified to us in writing and be signed by the person who signed the booking form.
3 If you cancel your booking
Should you or any member of your party be forced to cancel your booking, you must do so in writing and this letter must be signed by the person who signed the booking form. Your letter of cancellation must be sent to us by recorded delivery or by fax. The cancellation will take effect from the date that such written notice is received in this office. For a cancellation received more than 42 days before the start date of the holiday the deposit will be forfeit, whilst any other payment towards the cost of the holiday will be refunded. For later cancellations the deposit will be forfeit but any payment towards the holiday will be refunded less the following charges:
41 – 29 days before the start: 50% of the total cost of the holiday
28 – 15 days before the start: 75% of the total cost of the holiday
No refund can be given for a cancellation 14 or less days before the start of a holiday or whilst the holiday is in progress.
In addition to the above charges, it may be necessary to add single room supplements to other members of a party where member(s) of that party cancel, and reduce the group discount.
4 Travel Insurance
You must protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.
5 Brochure and website accuracy
The information given in our brochure, website and any other publications from Contours Walking Holidays, has been carefully checked and we believe that it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. The prices shown include VAT. Should VAT rise above 20% the prices shown may alter. If there are any changes to the published prices, these will be confirmed at the time of booking.
6 Changes or cancellation by us
Very occasionally we have to make changes to a holiday after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. If we have to cancel your holiday or make a significant change before departure (such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure) we will tell you as soon as possible and you will have the choice of:
(a) accepting the changed arrangements or
(b) taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference) or
(c) cancelling or accepting the cancellation and receiving a full refund of all monies paid.
Please note that the above options are not available where any change is a minor one (i.e. any change not included above). If we have to make a significant change or cancel, we will pay you compensation up to a maximum of £25 per person. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we have to cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.
7 Force majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
8 Our responsibility
We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in this brochure and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.
9 Your responsibilities
It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your holiday and aware of the risks involved in a walking holiday. Although Contours Walking Holidays will ensure the holiday is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the guidebook or route notes provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your walk, follow the Country Code and act sensibly and prudently at all times.
10 Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must contact our office immediately and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the holiday’s conclusion. Complaints received after this date can be very difficult to investigate.
11 Newsletter Subscriptions
By booking a holiday and subsequently accepting our terms and conditions, you agree to receive our regular newsletter containing news, trail reviews and updates from Contours Walking Holidays. Our newsletter will be sent periodically and we will not share your contact details with any third party. You reserve the right to unsubscribe from our newsletter at any stage by contacting us, or by following the ‘Unsubscribe’ link contained within the newsletter.
All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.
You should protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.
14 Consumer protection
In accordance with ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’, all passengers booking with Contours Walking Holidays Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Contours Walking Holidays Ltd. A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking (you will receive the serial number(s) of the certificate(s) in your booking confirmation: the certificate(s) will be included in your holiday pack).
This insurance has been arranged by Towergate Chapman Stevens through HCC International Insurance Company.