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Holidaying During Covid-19
The dates we expect tours to resume, what to expect holidaying during the pandemic, and our booking with confidence scheme.
Holidaying During Covid-19
https://www.contours.co.uk/covid-19
From the 19th of July, most legal restrictions have been lifted from tours in England, but as accommodation and restaurant owners look to protect their staff and customers, you should expect some of the now-standard measures to remain, including social distancing, revised check-in procedures, and mask requirements.
By law, face coverings must still be worn in all indoor public spaces, including public transport and taxis, in Scotland and Wales.
As always, we are keeping a close eye on government plans, advice and guidelines at all times. Should things change, we will contact all affected customers as soon as possible to discuss their options.
In 2020, we worked hard to provide safe holidays from August through to the end of October. We saw great success and picked up a tremendous amount of knowledge that we will deploy going forward. Below you will find more information on enjoying a Contours Holiday and what you can expect along the way.
While we are doing all we can to ensure all the involved parties are safe and informed, if you travel while the virus is still active in the general population, you must accept the risks associated with this and follow the appropriate course of action for your holiday group. The risks are of course elevated for vulnerable individuals; please consider these issues carefully before making the decision to travel.
For the general outline of our tours, please refer to our FAQ page, but bear in mind the following changes. Most of these measures are no longer legal requirements as of 19th July, but we strongly encourage you to respect others and adhere to the requests of your accommodation hosts.
Social distancing — Ideally, you should not come within one metre of people outside of your group, including accommodation owners and staff, transfer providers and staff in shops and restaurants, especially if extra precautions such as screens or face coverings are not in place.
You may find that your hosts have replaced their usual greeting and check-in practices with distanced alternatives such as self check-in procedures.
Breakfasts — Bed and breakfast accommodations will be able to provide breakfasts, but these may be staggered to reduce the number of customers eating in their dining rooms at any one time. This may mean that a later departure is necessary. Where possible, your accommodation owners may be able to provide a continental breakfast in your room or arrange to serve your cooked breakfast first, but note that everyone is likely to want the same provision, as everyone will be keen to get on with their day!
We would suggest booking a tour with slightly easier mileages than you might usually opt for, since you will have a little less time to cover the distance each day — or you could carry out extra training in advance to increase your pace.
Evening meals — Please be aware that, due to social distancing measures, capacity may be reduced, so advanced booking is recommended where possible. Your tour pack will include ideas for evening meal locations each night for this purpose.
Don't worry: if the place you plan to eat isn't open by the time you arrive, or if eatery spaces are limited, we will ensure there are other options available to you, such as takeaways or meals provided by your accommodations.
Luggage handling — All of our luggage handlers are putting in place their own guidelines to keep contact to a minimum and ensure there is no risk of transmission, either from you to them or vice versa. This may include (but is not limited to) wearing masks, wiping down the handles of your bags before moving them, thorough hand-washing, picking up your bags from an outside spot to avoid contact with accommodation providers, and other measures to minimise contact.
If you want to know what measures will be used on your specific tour, please let us know and we will get back to you as soon as possible.
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If you choose to walk, run or cycle on one of our tours, you must understand that you are taking a risk. You are increasing your contact with others, and this carries a responsibility to behave sensibly, taking appropriate measures to minimise the risk of transmission. You should carry hand sanitiser with you for use after touching gates, stiles and anything else that other members of the public might have touched, and use luggage with wipeable rather than fabric handles.
Most importantly, all customers must bear in mind the following responsibilities, which will be sent to you with your tour pack as well.
You must follow social distancing measures. As already described, many B&Bs and luggage transfer companies will still be taking necessary steps to keep their distance. You must respect these steps, and likewise avoid contact with other travellers on the trails, shop owners, or anyone else you encounter on your holiday.
You must carry a suitable mask. The use of face coverings remains a legal requirement in healthcare settings and some public transport. Businesses may also still require them, including shops and eateries (until you are seated) and your accommodation, as well as in many other enclosed public areas — this is still a legal requirement in Scotland and Wales.
There is evidence that these masks, used properly, can reduce the risk of transmission if you are carrying the disease without knowing it. Please respect the staff facilitating your holiday and carry a suitable mask to wear when you arrive at accommodations or other facilities. You do not need to wear a mask when out on the trails and away from busy areas.
This does not need to be a medical-grade mask; a standard cloth buff, folded with a piece of kitchen towel or similar paper material, will reduce the risk of transmission and offer your hosts a little more peace of mind.
You must self-isolate if you suffer from coronavirus symptoms or are pinged or contacted by Track and Trace. Please see further down this page for more information.
Thank you for being respectful and considerate of your hosts in this unusually difficult time.
Customers may want to take advantage of the government's rapid testing initiative to order rapid lateral flow tests. The scheme allows any household in England to order packs of tests to their home. These packs are small enough to fit through a letterbox and can easily be carried with you on your holiday should you want to take one before departure and re-test regularly throughout, as they give results within 30 minutes and do not require sending off to a lab.
Please note these tests are not required to embark on your holiday.
You can find out more and order your lateral flow testing kit here on the government website.
The holiday pack provided is the only way you’ll come into physical contact with us here in the office, so naturally we’re taking extra precautions to keep you safe.
All holiday packs will be assembled by one of our expert tour pack team members, who will be thoroughly washing their hands before handling holiday pack materials. The government has advised that posted materials are not a transmission risk, but please let us know if you have concerns.
During the 2020 season, while we did our best to deliver holiday packs in a timely fashion, many were delayed due to the late announcement of the end of lockdown. We do not anticipate a repeat of this situation for 2021 and we aim to dispatch all holiday packs on our usual schedule.
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If you display any symptoms of coronavirus within two weeks of your holiday commencing, you must not travel. We take this very seriously indeed. Coronavirus poses a threat to life, and we cannot in good conscience permit you to take one of our tours if you have shown symptoms, which include the following from the NHS coronavirus advice page:
A high temperature — this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough — this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Any loss or change to your sense of smell or taste — this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
If you develop any of these symptoms prior to your tour, you must let us know immediately so that we can cancel your booking. You should take out a suitable holiday insurance policy for this scenario.
If you develop any of these symptoms during your tour, you must inform us and end your tour immediately, travelling home as directly as possible. We realise this may be difficult and we are on hand to help you find the best options for travel in this worst-case scenario, but unfortunately we cannot accept responsibility for any costs incurred in such a situation.
We always highly recommend that you take out a comprehensive travel insurance policy that will cover any lost holiday costs in the event that you need to cancel or are unable to travel, whether you are a UK national or traveling in from abroad. We advise you check with your travel insurance provider to see if you will be covered for a cancellation due to Coronavirus.
Unfortunately, most travel insurers would not pay out if the policy was purchased prior to the general lockdown of 2020, but it is now possible to purchase insurance to cover a variety of circumstances. The specifics of your situation will heavily influence this; at time of writing, we are not aware of any policies which will cover you in the event of a government lockdown, but there are options that will pay out if you are unable to travel due to a positive COVID-19 test or a track-and-trace stay at home order.
Guidelines and laws continue to change during these uncertain times, but the Contours Holidays team are constantly checking the guidelines and making all the necessary changes to our service.
By booking at this time, you accept the risk that a local lockdown or COVID-19 symptoms could prevent you from travelling. While we will do our best to postpone or rearrange your tour with enough notice, we will not be able to refund tours that cannot go ahead at short notice as a result of a local lockdown in your area preventing travel, because of a Track and Trace isolation order, or because you display COVID-19 symptoms prior to your tour. This is simply the risk involved in booking at this time. Specialised COVID-19 Travel Insurance is available from a number of providers, which will include cover in these circumstances. We recommend purchasing this.
If the situation changes and it becomes impossible for your tour to go ahead, we will be in touch as soon as possible to discuss the next steps. Please keep an eye on the email account you used to get set up with us, including your junk inbox, and contact us immediately if you have any questions.
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While we do not take responsibility for your travel to the beginning or back from the end of your holiday, you obviously need to be able to make that journey, and we are keen to help.
Public transport is a difficult option right now; it can be challenging to stick to social distancing, or impossible on packed trains and buses. Therefore we would recommend travelling by car if possible. As always, we are happy to help you arrange parking at either end of your tour, but we must stress that we are not responsible for booking car parking, and can only provide information & advice.
You will still need to make one journey by public transport or taxi between the start and end points of your tour — either after leaving your car at the end of the route before you begin your adventure, or back to the start once you finish the holiday — and we will help you to find the best option for this journey. Circular tours avoid this problem, of course, so walkers can check out our list of circular walking holidays for some great options, while runners and cyclists can get in touch for suggestions.
Note that buses in remote areas of the country are often under capacity and therefore social distancing can still be adhered to, and the proper use of masks, regular hand washing and contactless payments will help you minimise the risk of transmission.
If you are travelling from overseas, you must be aware that the UK government has put in place a series of restrictions and allowances for tourism that differ depending on which country you are travelling from. All countries have been split into green, amber and red lists, which you can find here. For full, up-to-date information on travel into the UK, keep an eye on the government website.
Some key points, as of 01/06/2021:
Your home country may impose additional restrictions on travel, and we recommend keeping up to date with your local rules and procedures through your government's website.
We understand if customers affected by this would prefer to postpone their tours until such quarantine measures are lifted, so please contact us to discuss your options. We also strongly recommend keeping an eye on the UK government guidelines, as they are subject to change.
Below are some examples of feedback received from our customers who have enjoyed a Contours Holiday since the tourism industry reopened:
Schooling; Coast to Coast Walk - We have enjoyed an excellent holiday organised by Contours Walking Holidays. All the members of our party have been so impressed with how successfully you have managed to organise every aspect of the holiday. All the accommodation choices were uniformly excellent. Each one was well organised in accord with sensible Covid-19 infection prevention arrangements. Your instructions as to how to get to the accommodations were uniformly clear, and the arrangements with taxis, pick up arrangements and baggage transfers worked extremely well. All the members of our party would not only use your company for future holidays but would recommend you without hesitation. In these difficult times you have provided an excellent service to enable us to have an unforgettable holiday experience.
Madge; South Devon (South West Coast Path) - Despite the well known issues with Covid at the moment, the holiday was as always well organised and provided with the usual level of thought and care. I was very impressed with the attention to ensuring Covid measures were all in place.
Darwen; Isle of Anglesey Coast Path - Well organised. We got what we hoped for. All our hosts were well organised (they spoke highly of Contours) and despite the virus we felt safe. Everyone conformed to the rules.
Lawrie; Northumberland Coat Path - We had a great time: somehow, the previous constrictions of the pandemic made the freedom of walking along a very beautiful coastline in the open air even more wonderful.
Sajic; Hadrian’s Wall Path - We walked the Hadrian's Wall in 5 days. It was full on and fully satisfying. Brilliant, well organised and smooth from start to finish.
Roma; The Ridgeway - We have just finished our 54 mile walk and could not have been happier with all of our accommodation, ending with the really lovely Jude at Folly Farm. All accommodation was great and what stood out was just how welcoming and independent all of the places were. We have sent details of Contours to a number of our friends and hope to book again with you in the future.
Salisbury; South Downs Way - We’re doing well! All the accommodation has been great with all our hosts being very friendly, helpful and kind. We’ve even managed to eat out, even when we didn’t expect to. The transfers have all been as expected. The taxi transfer this afternoon was very efficient and Chris the driver was brilliant and very cheerful and helpful. All in all it’s been really good so far and we’re all extremely pleased.
Griffiths; Offa's Dyke Path - All has gone extremely well thanks to your planning and attention to detail. The accommodations were outstanding and our final two nights in the Beaches hotel with the sea view made for a special end. All of the pick ups of ourselves and our luggage went smoothly with friendly taxi drivers. It can not have been easy this year with the Covid restrictions so we really appreciate all of the extra work which made our holiday possible.
Gunn; South West Coast Path - We would like to thank the Contours Team and their industry partners (Luggage Transfers, Taxi Firms & B&B/Hoteliers) for helping us complete another 91+ miles of the SWCP (South Devon & Torbay). Everything went like clockwork and we appreciated the attention to detail that made the trip so memorable. We especially liked the call from Ben before the holiday, offering advice (which we took) about the Noss Mayo circuit and during the holiday to discuss one of our taxi transfers. If everything goes to plan, in these uncertain terms we will be using Contours again to plan the last 115 miles of our SWCP odyssey.
Jones; Nidderdale Way - We have just returned from walking the Nidderdale Way and would like to say it was fabulous! Wonderful scenery, 4 great days walking in dry, and for 3 days hot, weather. It was more challenging that we had anticipated, but it didn’t detract from the walk at all. We have had a great holiday and look forward to more Contours adventures in the future. Many thanks to all the team, it is much appreciated.
Pratt; South West Coast Path - Very well organised in particularly difficult circumstances. The majority of accommodations were beautiful, transfers by taxi to and from the start/end of walks when necessary were well arranged. The baggage transfers were all seamlessly completed. Communication with Contours was always courteous, helpful and effective. Thanks team Contours stay safe.
Sweeny; Lady Anne's Way - I wanted to drop you a note of thanks for the great trip we had on the Lady Anne's Way in September. We were lucky with stunning weather which made the walk even better than expected. A very special thank you to the team for organising this trip. This year has presented many challenges and I can't imagine the extra hard work the team must have gone to to make this work for us, we really appreciated it. We have now completed 5 long distance walks with Contours, we recommend you to as many friends as possible and we look forward to many more fun walks with your help and assistance.
Matthews; Pennine Way - Can I thank you all very much for the way Contours has dealt so professionally in these very challenging times. Your support and communication throughout has been first rate and is very much appreciated.
If you travel while the virus is still active in the general population, there is a risk involved which you accept by travelling, and which your accommodation and transfer providers accept by taking your booking. While we will do absolutely everything we can to ensure all involved parties are safe and informed of the proper precautions, we cannot completely eliminate that risk.
If you have any concerns or worries, we are more than happy to discuss them and tell you more about how we intend to keep our tours safe, but we must emphasise: put your health first. To get in touch, find our details on our Contact page.
